To provide leadership and support to its members and affiliates to advance the capacity of a standards-driven information and referral industry that brings people and services together.

Conference: sponsored attendees at the annual airs conference. This conference provides the end of year showcase for the best practices available in the i & r field with workshops on various aspects of i & r provision and management. accreditation: reviewed detailed documentation of procedures. Visited i & r centers around the us and performed audits of their operations to evaluate and validate their compliance with airs accreditation standards. certification: organized and conducted certification examinations throughout the us for over 1,000 members and non-members from the i & r community. membership: maintained membership database and communicated with members on a regular basis regarding accreditation, certification, and training opportunities.