To involve aetna retirees in protecting the benefits committed to by aetna.

Labor Unions

Comprehensive senior services: assisted retirees with health claim issues under retiree health insurance policy. Ultimately communications between claimant and insurer were improved and claim issues were resolved satisfactorily. (122 members) participated in research by national retiree legislative network to clarify retirees' pension rights in mergers/acquisitions and to review of rules of the pbgc regarding retirees' pension benefits. issued several newsletters to retiree members explaining issues/resolution with aetna pertinent to health and pension issues.